Terms of Services

OVERVIEW

Welcome to TRIBE71.com ("Website"), where our goal is to provide you with a seamless shopping experience, which we hope you will enjoy. Please read the following terms and conditions (“Terms of Service”) carefully as the provisions contained herein shall govern your access to and use of the Website and are the terms and conditions on which we will supply our products to you.

This Website is operated by Tribe71 FZCO, having its registered address at BCB2 415-SD01, Fourth Floor, Dubai CommerCity, United Arab Emirates. References on the Website to “we”, “us” and “our” refer to Tribe71 FZCO.

By visiting our Website and/ or purchasing something from us, you engage in our service for the supply of our products (“Service”) and agree to be bound by the Terms of Service, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the Website, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. By accessing or using any part of the Website, you agree to be bound by these Terms of Service. If you do not agree to these Terms of Service, then you may not access the Website or use any of our Service. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the Website shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on the Website. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our Website. It is your responsibility to check our Website periodically for changes. Your continued use of or access to the Website following the posting of any changes constitutes acceptance of those changes. Our Website is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent and warrant that you:

• (a) are at least 18 years of age; if you are under the age of 18 you shall not register as a User of the website and shall nor transact on or use the website;
• (b) shall make payment through one of our accepted tender types (please see SECTION 8 below);
• (c) agree to these Terms of Service; and
• (d) have the legal capacity to enter into binding orders with us.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You shall not introduce or transmit any worms or viruses or any code of a destructive nature into the Website.

A breach or violation of any of the Terms of Service will result in an immediate termination of our Service to you, termination of your account (where applicable) and you shall no longer be permitted to use the Website.

SECTION 2 - GENERAL CONDITIONS

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the material on the Website, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms of Service.

We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) sanctioned countries in accordance with the law of UAE.

SECTION 3 – REGISTRATION

You are not obliged to create an account on our Website but it will give you access to all the features we have created to give you a seamless purchase experience. Alternatively, you can utilize our “guest checkout” feature.

When you create an account or subscribe to our Newsletter you agree to provide complete, accurate and current information about yourself, and to promptly update such information if there are any changes. We may change our registration or subscription requirements from time to time. As a user of the Website you are solely responsible for keeping passwords and other account identifiers safe and secure and you will not share your password, let anyone else access your account, or do anything else that might jeopardize the security of your account. As a user of the Website you are entirely responsible for all activities that occur under such password or account. Furthermore, you must notify us immediately of any unauthorized use of your password or account.

Please refer to our Privacy Policy for information about how we use your personal data.

SECTION 4 - CONTENT

We have done our best to make sure that the information on the Website is error-free but we cannot promise and we are not responsible if the information made available is not accurate, complete or current. If you see something that you believe is not accurate, complete or current, please let us know by contacting us at support@tribe71.com.

This Website may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this Website at any time. You agree that it is your responsibility to monitor changes to our Website.

We also cannot guarantee that the functional aspects of the Website will be error-free or that this Website or the servers that make it available are free of viruses or other harmful components. We always recommend that you have up to date virus checking software installed.

4.1 – PRODUCT IMAGES AND DESCRIPTIONS

All product images and descriptions made available on our Website are believed to be accurate, however colors and resolution may vary depending on your monitor’s display. All measurements and weights are approximate.

All descriptions of products are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time.

SECTION 5 – PRODUCT LIABILITY

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Nothing in these terms of Service will affect your legal rights in relation to products that are damaged or defective.

SECTION 6 – PRICES

The price of the products shown on the Website, delivery charges and applicable taxes are shown in the selected currency. Delivery charges will be added to the price of the products and will be indicated in your local currency, separately on the order form during the check-out process.

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We have done our best to make sure that the prices on our website and communication are error-free, however errors might occur. In case your order (the "Order") has an error in the price please follow the below steps:

1. If the Order has already been processed, then at our discretion, we will cancel the Order (or part thereof), send you the steps to arrange the collection of the items and refund the full amount of the mis-priced items including any delivery or duty fees (if applicable);
   1. if the price you paid is higher than the actual price of the item, we will process a refund of the price difference; or
   2. if the price paid is lower than the actual price of the item, we will cover the difference
2. If the Order has not yet been processed, we will inform you about the miscommunication and correct the price. You can then decide whether you want to continue with the Order (or part thereof) or cancel it and receive a refund of the full amount.

SECTION 7 – DISCOUNT CODES

Discount codes are valid only in accordance with their terms, until the date stated, can be used only once, are not redeemable for cash and cannot be used in conjunction with any other offer, sale or promotion. Terms and conditions of this discount codes will be communicated to you via email and updated in this section.

SECTION 8 – PAYMENTS

Aligned with our promise of giving our customers the best shopping experience, we accept the following payment options for our customers in the GCC and Worldwide.

1. Credit/debit card: VISA/MASTERCARD/AMERICAN EXPRESS in AED
2. PayPal
3. Installments payment with Tabby (only applicable to customers making purchases from within United Arab Emirates and Saudi Arabia)
4. Mada (only applicable to customers in Saudi Arabia)
5. Apple pay and Google pay

8.1 - CREDIT/DEBIT CARD
The details on the credit/debit card used to make the payment must match the exact ID information of the cardholder as held by the issuer. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it.

No credit/debit cards’ details will be stored, sold, shared, rented or leased to any third-parties except by our online payment gateway service providers (Stripe and Checkout). Please refer to our Privacy Policy for further details.

Your card number will be protected using SSL (Secure Socket Layer). SSL is a security technology that encrypts your card details and provides a secure connection between Internet browsers and websites, allowing you to transmit private data online. We take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence, fraud or willful misconduct on our part, we cannot be held liable for any loss you may suffer if a third-party procures unauthorized access to any data you provide when accessing or ordering from the Website.

The cardholder must retain a copy of transaction records and Merchant policies and rules.

8.2 – PAYPAL
Please refer to the Terms & Conditions of this third-party provider's website.

8.3 - INSTALLMENTS PAYMENT WITH TABBY
Please refer to the Terms & Conditions of this third-party provider's website.

8.4 - MADA
Please refer and agree to the Terms & Conditions of this third-party provider's website.

8.5 - APPLE PAY AND GOOGLE PAY
Please refer and agree to:
Terms & Conditions from Apple Pay
Terms & Conditions from Google Pay

SECTION 9 – DELIVERY

We offer free shipping worldwide depending on your cart value. The order value thresholds and delivery charges are summarized in the table below. 

For customers in Dubai, we offer same-day delivery for orders placed before 1 pm and next day delivery for orders placed after 1 pm local time. For customers in other emirates the delivery is arranged the next day.

For customers in the GCC countries our deliveries are: 1-2 days subject to custom clearance.
For international we offer express delivery: 2-3 days subject to custom clearance.

DESTINATION	DELIVERY TIMELINE	DELIVERY FEE
United Arab Emirates	Next-day delivery	Free
Saudi Arabia	1-2 days	Free for orders SAR 500 and above SAR 30 for orders less than SAR 500
Kuwait	1-2 days	Free for orders KWD 50 and above KWD 3 for orders less than KWD 50
Oman	1-2 days	Free for orders OMR 50 and above OMR 3 for orders less than OMR 50
Bahrain	1-2 days	Free for orders BHD 50 and above BHD 3 for orders less than BHD 50
Qatar	1-2 days	Free for orders QAR 500 and above QAR 30 for orders less than QAR 500
United States	2-3 days	Free for orders USD 150 and above USD 35 for orders less than USD 150
Europe	2-3 days	Free for orders EUR 120 and above EUR 35 for orders less than EUR 120
Asia	2-3 days	Free for orders USD 150 and above USD 35 for orders less than USD 150
Australia	2-3 days	Free for orders AUD 150 and above AUD 35 for orders less than AUD 150
INTERNATIONAL	2-3 days	Free for orders USD 150 and above USD 35 for orders less than USD 150

 

CUSTOMS AND IMPORT DUTIES (INTERNATIONAL)

• Customs/import duties are applied to the majority of shipments once the package arrives in its destination country. Charges may vary from one country to another.
• We regret that we have no control over these charges, and you will be liable for them once your package arrives in your country.
• Customs duties and taxes are non-refundable once charged. We will have to subtract that fee from your refund if you refuse delivery, as the courier would already have paid the charge on your behalf.
• Our courier partner may request to you present certain documents (e.g., National ID, Tax ID, or NOC letters) in order to complete and clear the customs department's requirements.

To avoid any inconvenience, it is important to be familiar with these common customs procedures before placing an order.

SECTION 10 – CANCELLATION AND RETURN POLICY

10. 1 CANCELLATION

If you have an account, you can request for a cancellation or change from the “Orders & Returns” section under “My Account”. If you don’t have an account, please get in contact with us at support@tribe71.com. We will try to process the cancellation as quick as possible. In the case that the order is out for delivery you can request that the product is returned in accordance with SECTION 10.2 below.

10.2 RETURNS

We offer a free return policy which allows you to return delivered items to us up to 14 days from the date you've received your order without any charge.

10. 2.1 NON-RETURNABLE ITEMS

Most of our products are eligible for return. Items must be unworn, unused, in the original packaging with the tags still attached, for swimwear protective foil must be intact. Please note that the following items cannot be returned: socks, underwear, beauty products, water bottles and final sale items. Returns that do not meet our policy will be sent back to you.

10.2.2 DAMAGED ITEMS

If the product received is the wrong item or a damaged or defective product please get in contact with us. We will collect the order and re-deliver the correct or replacement product. Collection is free of charge.

Products are damaged or defective if they are received damaged or when a manufacturing fault occurs within two (2) weeks of purchase. Items that are damaged as a result of normal wear and tear are not considered to be damaged or defective.

10.2.3 REFUND PROCESS

You have 14 days from the date you’ve received your order to submit a return request.

You have 14 days from the date you’ve received your order to submit a return request. To proceed a return, please send us an email to support@tribe71.com with the item you want to return and the reason why you are returning it. When we receive the items we will evaluate and if approved, we will process your full or partial refund.

Refunds will be made onto the original mode of payment and will be processed within 30 to 45 days depending on the issuing bank of the credit card.

If credit note is issued, upon customer request, the validity of such credit note is 1 (one) year from the issuance date.

Final Sale and Extra % on Sale products can only be exchanged free of charge within 14 days from the day you’ve received the order.

Final Sale and Extra % on Sale products are not refundable in cash.

10.2.4 PRICE MATCH & PRICE DIFFERENCE

10.2.4.1 PRICE MATCH

At Tribe71, we are dedicated to providing our customers with the best experience, including the greatest price. Therefore, if you find the same product online at a lower price with one of our competitors*, we'll give you a promo code for the difference.

Price Match requirements:

• We only accept identical goods for price-match (brand, colour, size, and style variations are not acceptable)
• The item must be at full price for price-match (discounted, promotional, outlet, second hand and sale items are all excluded)
• At the moment of your claim, the item must be in stock on a competitor’s website*
• Price must be mentioned in the same currency, such as AED, SAR, OMR, KWD, BHD, AUD, etc. In case your item is not set to one of the mentioned currencies, we will price match following the below exchange rates**

	AED	SAR	OMR	KWD	BHD	QAR	AUD
USD	3.67	3.75	0.39	0.30	0.38	3.65	1.44
GBP	4.85	4.95	0.51	0.40	0.50	4.88	1.73
EUR	4.17	4.26	0.44	0.34	0.43	4.15	1.46

**Kindly check the rate on the day you submit your claim, as aforementioned currency rates may occasionally be altered to reflect exchange rate movements. 

• We can only process the price-match request after an item has been purchased from Tribe71.com and delivered to you. The price match must be claimed within 14 days of the order date. The price-match request cannot be processed prior to the item being delivered
• The shipping option on the competitor's website for the relevant item you wish to price match must be set to the same country as the Tribe71 delivery country and be located in the UAE, KSA, Bahrain, Kuwait, Oman, Australia, etc.
• We price match the value of the item as stated in the competitor's shopping cart after choosing the compatible delivery location, not the whole amount of an order

Price Match claim steps:

• Make sure you've created a Tribe71 account; if not, you can do so here
• Contact our Customer Care team via email, phone, or Contact form sending a link to both the item on Tribe71.com and the item you want us to match the price on competitor’s website
• Once our Customer Care team has verified that your claim meets the aforementioned requirements, you will receive a promo code for the difference in the matched price. Promo code will be valid for 6 months only, exclusions apply.

10.2.4.2 PRICE DIFFERENCE

• Your product is eligible for the discounted price if it is put on sale within 5 days of your purchase
• Please keep in mind that the item must be in the same size and color as the original purchase
• A promo code will be issued to cover the difference between the purchase price and the sale price; the promo code will be valid for 6 months only, exclusions apply
• Items on sale that have been further discounted are not eligible for Price Difference
• Contact our Customer Care team via email, phone, or online form Contact form to claim the discount.
• Once our Customer Care team has verified that your claim meets the aforementioned requirements, you will receive a promo code for the price difference. Promo code will be valid for 6 months only, exclusions apply.

An item will no longer be eligible for return once it has been price-matched or the price difference has been applied. 

*When we refer to competitors, we mean any registered website that offers premium product lines and brand names that, in our opinion, are comparable to those offered by Tribe71.com. For the avoidance of doubt, websites that provide discounts, liquidations, auctions, outlet shopping, or closing-down deals are not considered as competitors. Websites that only show pricing in other currencies except those mentioned above are excluded. Please contact our Customer Care team if you need further details or have any questions.

SECTION 11 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

SECTION 12 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 13 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example competition and contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by social media, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 14 - PERSONAL INFORMATION

Your submission of personal information through the Website is governed by our Privacy Policy.

SECTION 15 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 16 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:
(a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information;(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 17 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our Website will be uninterrupted, timely, secure or error-free.

You agree that from time to time we may remove the Service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the Service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us, or as required by law) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement]. In no case (unless as otherwise expressly stated in these Terms of Service) shall Tribe71 FZCO, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Or to the maximum extent permitted by law. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, or exclusions of loss caused by our negligence, fraud or willful misconduct, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 18 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Tribe71 FZCO and our affiliate companies, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 19 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 20 - TERMINATION

The obligations and liabilities of both us and you incurred prior to the termination date shall survive the termination of these Terms of Service for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our Website.

A breach or violation of any of the Terms of Service will result in an immediate termination of our Service to you, termination of your account (where applicable) and you shall no longer be permitted to use the Website.

SECTION 21 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies (including our Privacy Policy) or operating rules posted by us on the Website or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 22 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of our country of domicile, the United Arab Emirates, as applied in the emirate of Dubai.

SECTION 23 – LANGUAGE

These Terms or Service are published in English and Arabic. If there is any inconsistency between the English text and the Arabic text, the English text will apply.

SECTION 24 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 25 - CONTACT INFORMATION

If you have any questions about the Terms of Service, please send us an email to support@tribe71.com or call our customer service to +971 58 526 3736.