FAQ

Please refer to the email confirmation sent to you. There you will find a tracking link for your order.

Cancelling an item is possible before the order is out for delivery. Please submit your cancellation to support@tribe71.com and we will process the cancellation as soon as possible. In the case that the order is out for delivery you can always return the items.

Please send us an email to support@tribe71.com. We will try to process the cancellation as quickly as possible. In the case that the order is out for delivery you can always request to return your items.

In the case of a wrong/faulty item or an incomplete order, please get in contact with us. We will collect the order and deliver the correct one. Collection is complementary.

SHIPPING

We offer free shipping worldwide depending on your cart value. The order value thresholds and delivery charges are summarized in the table below.

For customers in Dubai, we offer same-day delivery for orders placed before 1 pm and next day delivery for orders placed after 1 pm local time. For customers in other emirates the delivery is arranged the next day.

For customers in the GCC countries our deliveries are: 1-2 days subject to custom clearance.

For international we offer express delivery: 2-3 days subject to custom clearance.

DESTINATION	DELIVERY TIMELINE	DELIVERY FEE
United Arab Emirates	Next-day delivery	Free
Saudi Arabia	1-2 days	Free for orders SAR 500 and above SAR 30 for orders less than SAR 500
Kuwait	1-2 days	Free for orders KWD 50 and above KWD 3 for orders less than KWD 50
Oman	1-2 days	Free for orders OMR 50 and above OMR 3 for orders less than OMR 50
Bahrain	1-2 days	Free for orders BHD 50 and above BHD 3 for orders less than BHD 50
Qatar	1-2 days	Free for orders QAR 500 and above QAR 30 for orders less than QAR 500
United States	DHL express delivery	35 USD for all orders
Europe	DHL express delivery	35 USD for all orders
Asia	DHL express delivery	35 USD for all orders
Australia	DHL express delivery	35 USD for all orders
INTERNATIONAL	DHL express delivery	35 USD for all orders

CUSTOMS AND IMPORT DUTIES (INTERNATIONAL)

• Customs/import duties are applied to the majority of shipments once the package arrives in its destination country. Charges may vary from one country to another.
• We regret that we have no control over these charges, and you will be liable for them once your package arrives in your country.
• Customs duties and taxes are non-refundable once charged. We will have to subtract that fee from your refund if you refuse delivery, as the courier would already have paid the charge on your behalf.
• Our courier partner may request to you present certain documents (e.g., National ID, Tax ID, or NOC letters) in order to complete and clear the customs department's requirements.



To avoid any inconvenience, it is important to be familiar with these common customs procedures before placing an order.

You can add multiple address on your account. In case your order was delivered to the wrong address. Please get in touch with us and have your order number and the correct address ready. We will process your request and get back to you in 2 working days. To schedule a delivery, when your order is confirmed and out for delivery, you will receive an email notification from DHL. On this email you will find a link that will allow you to modify your delivery options.

Unfortunately a customs regulation for Qatar and Saudi Arabia require that we provide a valid personal ID for your shipment. Accepted photo identification documents include:

• Passport
• Driver's License
• Qatar ID

If you fail to provide this documentation we won’t be able to ship your order to you.

We offer a free return policy which allows you to return delivered items to us up to 14 days without any charge. Items must be unworn, unused, in the original packaging with the tags still attached, for swimwear protective foil must be intact. Please note that the following items cannot be returned: socks, underwear, beauty products, water bottles and final sale items. Returns that do not meet our policy will be sent back to you.

We offer a free return policy which allows you to return delivered items to us up to 14 days from the date you’ve received your order without any charge.

Returns and exchanges are made easier!

Refunds will be made onto the original mode of payment and will be processed within 30 to 45 days depending on the issuing bank of the credit card.

Final Sale and Extra % on Sale products can only be exchanged free of charge within 14 days from the day you’ve received the order.

Final Sale and Extra % on Sale products are not refundable.

Please refer to the return email confirmation sent to you. There you will find a tracking link from our courier service partner.

Having an account is not strictly required, you can place an order and checkout as a guest. However having an account will allow you to save you favorite items, track orders, view your purchase history, save your address and card details for a fast checkout. You will also be notified about upcoming new drops and sales.

To reset your password, follow the 'Forgot Password?' instructions on the SIGN IN pop up. We'll then send you an email so you can create a new password and go back to shopping.

At Tribe71 we are committed to protecting and respecting your privacy. For more detailed information on how we use your data and your rights regarding your data, please read our Privacy Policy. For all other information regarding our services, please refer to our Terms & Conditions.

Yes, to get notified about our sales subscribe to our Newsletter.

You can add your discount code on your checkout page and the discount will be reflected in the total amount.

For the time being we do not offer gift cards.

Yes, if an item is sold out you can submit a notification request on the product page. We will notify you by email when the product in the color and size requested is back in stock.

You can unsubscribe and stop receiving notifications about our new drops and sales by clicking the “Unsubscribe” button and the bottom of our emails.

For more information, please contact us by e-mail at support@tribe71.com or call our customer service on +971 58 526 3736.