SHIPPING AND RETURNS

SHIPPING

We offer free shipping worldwide depending on your cart value. The order value thresholds and delivery charges are summarized in the table below.

Shipping will be done by a third-party courier.

For customers in the UAE, we offer same-day delivery for orders placed before 10 am and next day delivery for orders placed before 3 pm local time.

For customers in the GCC countries our deliveries are 1-2 days subject to custom clearance.

For international we offer express delivery: 2-3 days subject to custom clearance.

DESTINATION DELIVERY TIMELINE DELIVERY FEE
United Arab Emirates Next-day delivery  Free
Saudi Arabia 1-2 days Free for orders SAR 500 and above
SAR 30 for orders less than SAR 500 
Kuwait
1-2 days
Free for orders KWD 50 and above
KWD 3 for orders less than KWD 50 
Oman
1-2 days
Free for orders OMR 50 and above
OMR
 3 for orders less than OMR 50
Bahrain
1-2 days
Free for orders BHD 50 and above
BHD
 3 for orders less than BHD 50
Qatar
1-2 days
Free for orders QAR 500 and above
QAR
 30 for orders less than QAR 500
United States 2-3 days
Free for orders USD 150 and above
USD
 20 for orders less than USD 150
Europe
2-3 days
Free for orders EUR 120 and above
EUR
 15 for orders less than EUR 120
Asia
2-3 days
Free for orders USD 150 and above
USD
 20 for orders less than USD 150
Australia
2-3 days
Free for orders AUD 150 and above
AUD
 25 for orders less than AUD 150
INTERNATIONAL
2-3 days
Free for orders USD 150 and above
USD
 20 for orders less than USD 150


CUSTOMS AND IMPORT DUTIES (INTERNATIONAL)

Customs/import duties are applied to the majority of shipments once the package arrives in its destination country. Charges may vary from one country to another.

We regret that we have no control over these charges, and you will be liable for them once your package arrives in your country.

Customs duties and taxes are non-refundable once charged. We will have to subtract that fee from your refund if you refuse delivery, as the courier would already have paid the charge on your behalf.

Our courier partner may request to you present certain documents (e.g., National ID, Tax ID, or NOC letters) in order to complete and clear the customs department's requirements.

To avoid any inconvenience, it is important to be familiar with these common customs procedures before placing an order.

RETURNS

We offer a free return policy which allows you to return delivered items to us up to 14 days from the date you've received your order without any charge.

Returns and exchanges are made easier! Just click here and follow simple steps.

NON-RETURNABLE ITEMS

Most of our products are eligible for return. Items must be unworn, unused, in the original packaging with the tags still attached. Please note that the following items cannot be returned: swimwear, socks, underwear, beauty products, water bottles and final sale items. Returns that do not meet our policy will be sent back to you.

DAMAGED ITEMS

If the product received is the wrong item, damaged or defective product please get in contact with us. We will collect the order and re-deliver the correct or replacement product. Collection and delivery is free of charge.

Products are damaged or defective if they are received damaged or when a manufacturing fault occurs within one (1) month of purchase. Items that are damaged as a result of normal wear and tear are not considered to be damaged or defective.

REFUND PROCESS

You have 14 days from the date you’ve received your order to submit a return request. To proceed a return, please send us an email to support@tribe71.com with the item you want to return and the reason why you are returning it. When we receive the items we will evaluate and if approved, we will process full or partial refund.

Refunds will be made onto the original mode of payment and will be processed within 30 to 45 days depending on the issuing bank of the credit card.