Refund policy

RETURNS & EXCHANGES

Our return and exchange policy is valid only for customers in the UAE, allowing returns within 14 days from the date of delivery.

• Final Sale items are not eligible for return or exchange (as marked on the product page).
• International orders are not eligible for return or exchange.
• Shipping fees are non-refundable.
• A return fee of AED 35 applies to any return, or to subsequent changes on the same order.
• For large order returns (4+ items), a flat fee of AED 100 applies.

REFUND PROCESS

To request a return or exchange, you can:

• Use our return portal: https://account.tribe71.com
• Email us at support@tribe71.com with the item and reason for return

Refunds will be issued to your original payment method and processed within 5 to 10 business days, depending on your bank. Cash-on-delivery orders are refundable via store credit.

REFUND OPTIONS

• Full refund to your original payment method
• Cash-on-delivery (COD) orders are refundable via store credit
• If paid via Tabby or Tamara, the refund will be processed according to their respective terms and conditions

NON-RETURNABLE ITEMS

Most items are eligible for return if they are: unworn and unused, in original packaging, with tags attached. For swimwear: hygiene sticker must be intact.

Non-returnable items include: underwear, socks, water bottles, and Final Sale items. Returns that do not meet our policy will be sent back to you.

DAMAGED OR INCORRECT ITEMS

If you receive a wrong, damaged, or defective item, please contact us within 5 working days of delivery. We will arrange collection and re-deliver the correct or replacement item free of charge.

Items are considered damaged if they arrive broken or faulty or if a manufacturing defect appears within 1 month of purchase. Items damaged due to normal wear and tear are not eligible for replacement.